LMS-349 White screen when attempting to login into Lawmaker

Issue description

When you try to login into Lawmaker, instead of reaching the dashboard you get a blank page, sometimes with a small red ‘Log in’ box in the top right corner. Refreshing the page results in the same white screen and you are unable to access Lawmaker.

Workaround

Clearing the browser cache or local storage will solve the issue.

Clearing the local storage rather than all of the cache has the advantage that only Lawmaker will be affected.

How to clear the local storage (instructions for Microsoft Edge and Chrome)

1. On the white page, press F12 to open the Developer Tools. Alternatively, right-click on the white page and select Inspect.

   

2. Select Application from the top bar of developer tools (you may have to click on the double right arrow to see it).

3. Under the Storage tab, click Local Storage to expand the list.

4. Right-click on https://lawmaker.legislation.gov.uk and click Clear.

   

5. Close developer tools and refresh the page.

How to clear the cache

In Microsoft Edge:

1. Select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy, search & services

2. Under Clear browsing data, select Choose what to clear.

3. Select the desired time range and check "Cached images and files" and "Cookies and other site data"

4. Select “Clear now”.

In Chrome:

1. Select Menu (3 dots icon on top right corner of the browser) > More tools> Clear browsing data

2. Select the desired time range and check "Cached images and files" and "Cookies and other site data"

3. Select “Clear data”.